Dear Valued Partners and Customers,
Thank you for your continued trust and support of PioCreat.
We have recently identified unauthorized sellers offering PioCreat products on various online platforms, in some cases with misleading information, pricing, or brand usage. To protect customer interests and ensure service quality, we hereby issue the following statement:
1. Authorized Sales Channels
To ensure product authenticity and service quality, customers are advised to purchase PioCreat products only through our official Alibaba store or authorized distributors.
Official Online Store (Alibaba): https://creatwit3d.en.alibaba.com/?spm=a2700.micro_cgs_home.0.0.df523e5fFh7Ez4
PioCreat has issued authorization certificates to all officially authorized distributors and partners. Customers may request proof of authorization from the seller before making a purchase.
Products purchased through unauthorized channels will not be eligible for official support or services provided by PioCreat, including warranty coverage, after-sales service, technical support, software updates, maintenance services, or training.
2. Payment Security Notice
PioCreat employees and representatives are strictly prohibited from requesting payments to any personal bank accounts or non-official payment channels.
Customers are advised to make payments only to official corporate accounts specified in formal quotations, contracts, or invoices issued by PioCreat. If any request for payment to a personal account is received, please contact us immediately for verification.
3. Commitment to Quality and Compliance
PioCreat remains committed to delivering high-quality products, reliable service, and continuous innovation. We will continue to strengthen our global distribution system and enhance customer support to ensure a consistent and trustworthy experience for all users.
We reserve the right to take legal action against any party that misrepresents our brand, engages in unauthorized sales, or distributes misleading information regarding PioCreat 3D products.
Thank you for your continued trust and support. We look forward to building long-term partnerships and achieving shared success worldwide.
Sincerely,
PioCreat
